Frequently Ask Questions

What is homecare?

Homecare refers to a variety of services provided in the home to help someone with health and personal needs. Services can range from medical care to assistance with daily living activities.

What services do you offer?

We offer a wide range of services including personal care, non medical care, companionship, and specialized care for conditions like Alzheimer’s and dementia.

How do I know what type of care my loved one needs?

We provide a free initial consultation to assess the needs of your loved one and recommend the appropriate level of care.

Are your caregivers licensed and insured?

Yes, all our caregivers are licensed, insured, and have undergone extensive background checks.

Can I choose my caregiver?

Yes, we strive to match caregivers with clients based on specific needs and preferences. You will have the opportunity to meet and approve your caregiver.

What are your hours of operation?

Our services are available 24/7, including holidays and weekends.

How quickly can I arrange for homecare services?

We can typically arrange for services within 24 to 48 hours of your initial consultation.

Can I change my schedule if needed?

Yes, we offer flexible scheduling to accommodate your needs. Just contact us to make any changes.

How much does homecare cost?

The cost varies depending on the type and amount of care required. We provide a detailed pricing guide during the initial consultation.

Do you accept insurance or Medicare?

We accept various insurance plans and Medicare for certain services. Please contact us for more details on coverage.

What payment methods do you accept?

We accept all major credit cards, checks, and electronic bank transfers.

How do you ensure the quality of care?

We conduct regular assessments, provide continuous training for our caregivers, and have a robust feedback system to ensure high-quality care.

What measures are in place for infection control?

Our caregivers follow strict protocols for infection control, including the use of personal protective equipment (PPE) and adherence to hygiene standards.

Do you offer specialized care for conditions like Alzheimer’s or Parkinson’s?

Yes, we have trained caregivers who specialize in providing care for clients with Alzheimer’s, Parkinson’s, and other specific conditions.

Can services be tailored to individual needs?

Absolutely. We create customized care plans tailored to each client’s unique needs and preferences.

How do I start the process of arranging homecare services?

You can start by contacting us via phone or our website to schedule a free initial consultation.

What should I expect during the initial consultation?

During the consultation, we will discuss your needs, answer any questions, and create a personalized care plan.

What support do you provide to family members?

We offer family support services including education, resources, and respite care to help family caregivers.

How do I provide feedback or make a complaint?

We value your feedback and have a straightforward process for addressing any concerns. You can contact our support team via phone or email.

Don’t see your question listed here?

Send us a message with your questions, or give us a call! We are happy to assist you.